New Leadership at Dŵr Cymru Welsh Water

Dŵr Cymru Welsh Water is preparing for a leadership transition as its long-time chair, Alastair Lyons, steps down. Jane Hanson, a current board member, has been appointed as his successor.

What happened

Alastair Lyons will retire as chair of Dŵr Cymru Welsh Water at the end of 2024 after eight years in the role. Jane Hanson, a non-executive director since 2021, will take over from 1 January 2025.

Why it matters

This leadership change comes at a critical time for Welsh Water, with ongoing challenges in the sector and rising customer expectations.

• Lyons helped maintain strong financial performance during his tenure.

• Welsh Water’s credit ratings remain among the best in the industry.

• Jane Hanson’s experience, especially as head of the audit committee, positions her well to guide the company through upcoming challenges.

The big picture

The water industry is under increasing pressure to deliver better services, improve sustainability, and meet environmental regulations. Welsh Water must also tackle performance issues while ensuring it keeps its customer-focused ethos intact.

What they’re saying

• Alastair Lyons: Praised Jane Hanson’s "substantial experience and insight" and believes her leadership will help improve performance while meeting customer demands.

• Jane Hanson: Stated she is "delighted" to step in during this crucial period, emphasising her admiration for Welsh Water’s dedication to customers and the environment.

• Pete Perry, CEO: Acknowledged Lyons' leadership through challenging times and expressed optimism about the company’s future under Hanson as they embark on a major investment period.

What's next

Jane Hanson will lead Welsh Water through a five-year investment cycle aimed at improving infrastructure and customer service, backed by record levels of investment.

Bottom line

Dŵr Cymru Welsh Water’s leadership change is set to bring fresh perspective at a time when the company faces mounting pressures. Jane Hanson’s background and experience make her a fitting choice for guiding the company into its next chapter.